Frequently Asked Questions

Payments/Payment Methods

What Payment Methods do you accept?

We accept all major credit cards via Secure Stripe Payment processing.

When will my credit card be charged?

When you enter your credit card information on the cart checkout page and press the place order buttton your credit card is charged immediately. Your order is then processed, packaged or built to your submitted order details and will be shipped when completed.

Orders

How long does it take to receive my Order?

Your shutters are custom made for you at the time of order. Average Lead time for Unfinished products is 3-4 weeks. For Specialty or Painted products Lead Time is 4-5 Weeks.

Warranty

What is the Warranty on your Shutters?

Western Red Cedar / Premium Fiberglass Composite Shutters are warranted against manufacturer's defacts in construction for the life of the shutter. Other wood species are warranted for 90 days. Warranty covers the raw shutter; it does not cover any cost incurred in the finishing or hanging of the shutter. Finising: Factory painted finishes are warranted for a period of three years from the date of purchase against peeling or flaking. Note: Some fading or loss of sheen is considered normal wear and is not covered under this warranty.

Can’t find what I’m looking for

I don't see what I am looking for on the Website

If you don;t see it on our website. We can get it! If you are looking for something that is not listed on our website, please feel free to give us a call at 1-800-344-8590 or Email us: sales@southernshutter.com

Returns

What is your Return Policy?

Some stocked products we sell may be returned for exchange or refund and will incur a restocking fee; please check with Southern Shutter Company to see if your item qualifies for return and to determine the re-stocking fee. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Southern Shutter Company if return is for refund or exchange. No credit will be given by Southern Shutter Company on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us. A written return authorization number (RMA) must be obtained from Southern Shutter Company within 15 days of receipt of merchandise, and prior to returning any merchandise. Items returned to Southern Shutter Company without a RMA number will not be refunded and may be returned to you freight collect.

IMPORTANT: SHUTTERS CANNOT BE RETURNED, EXCHANGED OR CANCELED; they were or are being made for you and are not a stocked item by Southern Shutter Company. Please measure and order carefully when ordering custom products. No exceptions will be considered on any made to order items

Freight Damage

Freight Damage, Defective and Shortages

Defective or freight damaged merchandise will be repaired or replaced at Southern Shutter Company discretion and will be replaced or repaired at no charge to you. It is imperative that you check shipments for missing, defective or damaged merchandise as soon as possible when delivered. Shipping cartons and contents should be inspected at the time of delivery for any damage or shortage. If damage is found refuse the shipment and notify Southern Shutter Company immediately.

No claims for damage or missing parts/merchandise will be considered if not reported within 72 hours of delivery. Items returned to Southern Shutter Company without a RMA number will not be refunded and may be returned to you freight collect without any credit given. Freight damaged, defective or missing products will be replaced only and are not eligible for refund.